Frequently Asked Questions

Do you ship overseas?

Yes, we ship all over the world. You don`t need to worry about the shipping fees because we are covering them all!

We run discounts and promotions all year, so stay tuned for exclusive deals.

 

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days.

All the delivery time & shipping details can be found on Shipping & Delivery

Delivery details will be provided in your confirmation email.

 

What shipping carriers do you use?

We use all major carriers such as FedEx , DHL, UPS, etc and local courier partners.

By working with such major carriers we try to make sure that your package arrives to you safely as soon as possible.

 

Can I return my product?

In the unlikely event that the item is faulty or damaged, contact us as soon as possible and check the Returns & Refunds page

We reserve the right to deny unreasonable replacements/refunds

 

How many collagen pills are in  one package?

It depends on the quantity you choose before checking out. In the standard package you get a full month use of daily face masks.

Before checkout you can choose to get 16 more collagen pills.

 

How do I make a face mask?


First you need to choose your favourite ingredients, making sure that you get 20ml of juice.
The second step is to add the juice in the machine along with 60 ml of water.
The final step is to add one collagen pill and press the power button on the display. 
After that your job is to relax and wait for the magic to happen.

• To shape the mask place the tray under the machine and press the drain button and let it cool down for few minutes. You may need to help the liquid fill the tray by spreading it with the provided spatula.

How do I clean the machine?

After using the machine you need to fill it with 80ml of water and clean the inside of the machine with the provided brush. Press the power button and wait for the machine to finish the cleaning process and evacuate the water.

Any more questions?

We have a 24/7  support line via email and WhatsApp. You can contact us through our contact page! We will be happy to assist you.